NOTIFICATION: I'm on Christmas vacation and my studio is closed between Christmas and New Years. All orders placed on my webshop in this period will be made and shipped when I'm back on January 3rd 2025. I wish you all a lovely Christmas and a happy New Year!

RETURN POLICY

Christmas Orders

All orders placed between November 15th and December 23rd 2024 can be returned until January 25th 2025.

The returned jewellery must be in the same condition as you received it. If the jewellery is damaged or used the jewellery cannot be refunded.

If you wish to return your purchase you can either come by STUDIO 13O or ship it. If you return it by shipping, please send an e-mail to return@sarahwinther.com named "Return" and include your name, contact information and, if possible, provide a tracking number.

All returns must be send to:

STUDIO 13O
Att. Sarah Winther
Gammel Kongevej 130
1850 Frederiksberg C
Denmark

Upon return the customer is responsible for the delivery cost.

It is suggested that you send the items as a package and that you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

When the returned product is received, Sarah Winther will make a refund of eligible returns.

Return Policy

Sarah Winther offer 30 days of full return on any of her standard jewellery. Bespoke or custom made jewellery (like wedding bands or engagement rings made upon request) can not be returned.

The return policy is according to the Danish Consumer Agreement Act § 17.

The returned product must be in the same condition as you received it. If the product is damaged or used the product cannot be refunded.

If you wish to return your purchase please send an e-mail to return@sarahwinther.com named "Return" and include your name, contact information and, if possible, provide a tracking number.

All returns must be send to:

STUDIO 13O
Att. Sarah Winther
Gammel Kongevej 130
1850 Frederiksberg C
Denmark

Upon return the customer is responsible for the delivery cost.

It is suggested that you send the items as a package and that you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

When the returned product is received, Sarah Winther will make a refund of eligible returns. If you paid by invoice, Sarah Winther will need your bank information to transfer the money back to. The easiest way is to include this in the e-mail you send upon a return.

International Return

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Sarah Winther is not responsible for any return customs charges made. Any charges incurred are the responsibility of the customer.

Exchange

Want to switch to another product or another size of the same product?

Send an e-mail to return@sarahwinther.com named "Exchange" and provide your customer information, that you will send back the product and the product and size you wish to receive in exchange.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to Sarah Winther.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Sarah Winther reserves the right to charge you a handling fee to cover return shipping and freight companies administrative costs.